Back to Safety & Security
Guide
How to spot a scam email
If something feels wrong, it probably is. When in doubt, do not click.
Which device are you using?
Steps look different on each one. Tap yours and we'll tailor every step for you.
Looking for a video…
1
Check who sent it
Look at the sender's email address carefully. Scammers use addresses that look almost right, but not quite.
2
Watch for urgent or scary words
Things like 'Your account will close!' are warning signs.
3
Never click strange links
If you are not sure, do not click. Ask a family member or me first.
4
Delete the email
When in doubt, throw it away. You will be safe.
Stuck on a step?
Take a picture of your screen and I will tell you exactly what to click.
New to screenshots? On Windows press the "PrtScn" key. On a Mac press Shift + Command + 4.

